FAQS

Pamper Beauty Supply is committed to providing you with unparalleled convenience, exceptional customer service, and a shopping experience that exceeds your expectations. Please take a moment to review the following details regarding our local same-day delivery & pick-up policy:

For customers located in Downtown Los Angeles, we are pleased to offer free same-day delivery services. Enjoy the convenience of having your beauty supplies brought right to your doorstep without any additional charges.

Fee for Surrounding Areas

For customers outside of Downtown Los Angeles, we do charge a delivery fee based on the distance from our store. This fee ensures that we can continue to provide efficient and reliable delivery services to a broader range of customers.


Determining the Delivery Fee

To determine the delivery fee for surrounding areas, please refer to the following breakdown:

  • Orders within the range of 0 to 1.4 miles: Delivery is free of charge.
  • Orders within the range of 1.4 to 2.6 miles: A delivery fee of $7.00 will be applied.
  • Orders within the range of 2.6 miles to the maximum 8-mile radius: A delivery fee of $12.00 will be applied.
  • For locations beyond the 8-mile radius: A flat delivery fee of $15.00 will be applied.
  • Orders over $100: Any order totaling $100 or more, regardless of the distance, qualifies for free delivery.


Delivery Timeframe

Once your order is confirmed, we will make every effort to process and deliver it to you as quickly as possible. Our estimated delivery timeframe will be provided during the checkout process, considering factors such as product availability and delivery volume. Please note that unforeseen circumstances or high-demand periods may affect the delivery timeframe. We appreciate your understanding in such instances.


Delivery Confirmation and Tracking

Once your order has been dispatched, you will receive a confirmation email or text message containing relevant delivery details.


Delivery Requirements & Guidelines

To ensure a successful delivery, please ensure that you or someone is available at the designated address to receive the order during the specified delivery timeframe. If you have any specific delivery instructions or access codes, please provide them during the checkout process.

Return Policy for Delivered Orders

If you need to return a product that was delivered, please refer to our general Return Policy for instructions on initiating the return process. Kindly note that certain items may be ineligible for return.

FAQS

What types of products does Pamper Beauty Supply sell?

Pamper Beauty Supply is a black-owned beauty supply store that offers a wide range of beauty and hair care products, including braiding hair, raw hair extensions, wigs, and other hair accessories. We also have a braiding bar on-site, where our skilled stylists can provide braiding services.

Do you offer same-day local delivery in Los Angeles?

Yes, we offer same-day local delivery in within the Los Angeles area. Delivery is free within the Downtown, Los Angeles area. There is a fee for outside areas.

How long will it take to receive my order (Shipping)?

Orders are typically processed and shipped within 1-3 business days of being placed, unless otherwise stated on the product page or at checkout. Delivery times will vary depending on your location and the shipping method you choose. We offer Standard, Expedited, and Next Day shipping options. Please refer to our Shipping Policy for more information.

Do you offer braiding services at your braiding bar?
Yes, we have a braiding bar on-site where our skilled stylists can provide a variety of braiding services. Please note that braiding services are by appointment only. To book an appointment, please contact us atย contact@pamperbeautysupply.comย or call us at (123) 456-7890.

Do you have a physical store that I can visit?
Yes, we have a physical store located in Los Angeles, California. You can find our address and store hours on our website. In addition to our retail store, we also have a braiding bar on-site where you can get braiding services from our skilled stylists.

How can I book an appointment at your braiding bar?
To book an appointment at our braiding bar, please visit our website and click on the "Book Now" button. You will be prompted to choose your desired service and select a date and time that works for you. Alternatively, you can call our store to book an appointment over the phone.

What is your return policy?
We want you to be completely satisfied with your purchase from Pamper Beauty Supply. If you are not happy with your order, please refer to our return policy on our website for detailed instructions on how to initiate a return or exchange. Please note that certain restrictions may apply.

How can I contact customer service if I have any questions or concerns?
You can contact our customer service team via email atย contact@pamperbeautysupply.comย or by calling our store during business hours. You can also reach out to us via our social media accounts, which are listed on our website. We are always happy to help with any questions or concerns you may have.

Do you offer wholesale pricing?

Yes, we have a wholesale program for businesses, retailers, and professionals in the beauty industry. To learn more about our wholesale options and eligibility, please visit our Wholesale page on the website or contact our wholesale team for further assistance.

Can I cancel or modify my order after it has been placed?
We process orders promptly to ensure quick delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations after an order has been processed.