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Pamper Beauty Supply is committed to providing you with unparalleled convenience, exceptional customer service, and a shopping experience that exceeds your expectations. Please take a moment to review the following details regarding our local same-day delivery & pick-up policy:
For customers located in Downtown Los Angeles, we are pleased to offer free same-day delivery services. Enjoy the convenience of having your beauty supplies brought right to your doorstep without any additional charges.
Fee for Surrounding Areas
For customers outside of Downtown Los Angeles, we do charge a delivery fee based on the distance from our store. This fee ensures that we can continue to provide efficient and reliable delivery services to a broader range of customers.
Determining the Delivery Fee
To determine the delivery fee for surrounding areas, please refer to the following breakdown:
- Orders within the range of 0 to 1.4 miles: Delivery is free of charge.
- Orders within the range of 1.4 to 2.6 miles: A delivery fee of $7.00 will be applied.
- Orders within the range of 2.6 miles to the maximum 8-mile radius: A delivery fee of $12.00 will be applied.
- For locations beyond the 8-mile radius: A flat delivery fee of $15.00 will be applied.
- Orders over $100: Any order totaling $100 or more, regardless of the distance, qualifies for free delivery.
Once your order is confirmed, we will make every effort to process and deliver it to you as quickly as possible. Our estimated delivery timeframe will be provided during the checkout process, considering factors such as product availability and delivery volume. Please note that unforeseen circumstances or high-demand periods may affect the delivery timeframe. We appreciate your understanding in such instances.
Delivery Confirmation and Tracking
Once your order has been dispatched, you will receive a confirmation email or text message containing relevant delivery details.
Delivery Requirements & Guidelines
To ensure a successful delivery, please ensure that you or someone is available at the designated address to receive the order during the specified delivery timeframe. If you have any specific delivery instructions or access codes, please provide them during the checkout process.
Return Policy for Delivered Orders
If you need to return a product that was delivered, please refer to our general Return Policy for instructions on initiating the return process. Kindly note that certain items may be ineligible for return.
Welcome to the Online Order Help/Contact Us page! We're here to assist you with any inquiries you may have regarding our products, services, or online ordering process. Please find below the various ways you can reach out to us for assistance.
Monday to Sunday: 10am - 10pm
Frequently Asked Questions (FAQs):
Before reaching out to our customer support team, you may find answers to your questions in our Frequently Asked Questions section. Visit our FAQs page to explore common queries related to products, shipping, returns, and more.
Alternatively, you can submit your inquiry using our Contact Form available on the Contact Us page. Please provide as much detail as possible so that we can assist you effectively.
Online Order Help:
If you're experiencing any issues or need assistance with an online order, our team is ready to assist you.
Placing an Order:
- Browse our selection of beauty products and add items to your shopping cart by clicking the "Add to Cart" button.
- Review your cart to ensure you have the correct items and quantities. You can adjust quantities or remove items if needed.
- Proceed to checkout by clicking the "Checkout" button. Follow the prompts to provide your delivery and payment information.
Order Tracking: If you'd like to track your order, please have your order number ready and visit our Order Tracking page.
Modifying an Order: If you need to make changes to an existing order, please contact our Customer Support team via email or phone as mentioned above. Please note that modifications are subject to availability and order status.
Same-Day Pick-up & Delivery: Availability only for Los Angeles Area. For information, visit our Same-Day Pick-up & Delivery page.
Returns and Exchanges: For information on our return and exchange policy, please visit our Returns & Exchanges page.
Technical Assistance: If you encounter any technical difficulties while navigating our website or placing an order, please let us know, and we'll be happy to guide you through the process.